Brand: tebuny™
Legal Company Name: Shanghai Xiting Technology Co., Ltd.
Legal Representative: Lü Jinhong
Support Email: service@tebuny.com
Telephone: +86 13430542976
Registered Address: No. 33 Hongfeng Road, Hengsha Township, Chongming District, Shanghai (Centralized Registration Site)
Store Category: Skincare
tebuny™ is owned and operated by Shanghai Xiting Technology Co., Ltd.
Return Window
Eligible products may be returned within 30 calendar days after delivery.
To qualify for a return, the product should be unused and in its original condition. Where hygiene or product-integrity considerations apply, the item should remain unopened and retain its original packaging.
How to Request a Return
Contact:
Email: service@tebuny.com
Telephone: +86 13430542976
Please provide your order reference, product name, reason for the request, and photographs where relevant.
Please do not send products to the registered business address unless customer service specifically instructs you to do so. Approved requests will receive the appropriate return instructions.
Return Shipping
For preference-based returns, customers may be responsible for return shipping costs.
If an item arrives damaged, defective, incorrect, or materially different from what was ordered, an appropriate replacement, refund, or return solution will be provided without additional cost resulting from the merchant's error.
Refund Timing
After an approved return has been received and inspected, eligible refunds are processed within 5–10 business days through the transaction route associated with the order.
Contact Shanghai Xiting Technology Co., Ltd. at service@tebuny.com.